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1. Introduction
Linnea Skin Clinic (“Linnea”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you visit our website or clinic, how we use it and the choices you have.
2. Information we collect
We collect the details you give us when you book or enquire — such as your name, contact details and appointment preferences — along with health information you choose to share with your clinician. We also collect basic technical data, like pages visited and device type, through privacy-friendly analytics.
3. How we use your information
We use your information to arrange and deliver your care, send appointment reminders, respond to enquiries, process payments and improve our services. We only send marketing messages if you have opted in, and you can unsubscribe at any time.
4. How we share it
We never sell personal information. We share it only with trusted providers who help us run the clinic — such as booking, payment and email services — and only to the extent they need it. Clinical records are kept confidential in line with our professional and legal obligations.
5. Cookies
Our website uses a small number of essential cookies to function and, with your consent, analytics cookies that help us understand how the site is used. You can change your preferences at any time in your browser settings.
6. Retention and security
We keep personal information only for as long as we need it for the purposes described here, or as required by law. Records are stored on encrypted systems, with access limited to the staff involved in your care.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to receive a copy of it. To make a request, contact us using the details below and we will respond within thirty days.
8. Contact us
Questions about this policy or your data? Write to privacy@linnea.studio, or to Linnea Skin Clinic, 24 Rua das Flores, 1200-195 Lisbon.